COVID-19 Safe House Policy

Tilley & Wills Group

(updated 19 October 2020)

As a group, Tilley & Wills are taking all possible measures to prevent the spread of COVID-19 and ensure that our patrons, staff and suppliers of Bistro Mosman, The Buena, Clovelly, Greenwood Hotel and Verandah Bar remain protected from the possible spread of COVID-19.

Tilley & Wills precautionary measures include:

  • All FOH and BOH staff must complete the Australian Government Department of Health’s online training in infectious diseases
  • All venues have completed most recent NSW Government COVID Safety Plan
  • Dedicated Hygiene Marshal allocated on all shifts
  • Revised and regular training of best workplace practices, with implementation of additional COVID-19 Safe House policy
  • All venues are registered as a COVID-Safe business
  • Regular monitoring of Australian Government Department of Health regulations to ensure the latest advice is being adhered to.

Rigorous hygiene measures include:

  • Sanitiser stations at entry and exit points, as well as throughout the venue
  • Digital food and wine menus available
  • Removal of communal items such as straws, menu sleeves and cutlery
  • Daily deep cleaning of venue
  • Regular sanitisation of high touchpoint areas
  • Commercial dish and glass washer sanitise cycle at 82-degree cycles.

Updated Venue Layout & Structure:

  • Venue capacities and table sizes are restricted in line with current government regulations
  • Tables spaced minimum 1.5m apart
  • Gaming patrons minimum 1.5m apart
  • Compliance with restrictions on internal (1 person per 4m2) and external (1 person per 2m2) capacity limits
  • Social distancing signage around all bar areas
  • Floor markers present in venue queues and bar areas
  • All guests must be seated, with no standing or mingling
  • COVID-19 Safe House Policy and other health and hygiene information displayed throughout the venue
  • Limited capacity in lifts (where applicable).

Updated Conditions of Entry:

  • All patrons’, staff and suppliers’ details will be collected at entry, and kept for 28 days
  • Patrons, staff and suppliers will be denied entry if showing signs or symptoms of COVID-19 or if they have recently visited a COVID-19 hotspot
  • All patrons, staff and suppliers are encouraged to download the COVID-19 app

We’d like to thank you for your continued support and compliance with our COVID-19 Safe House Policy. We look forward to continuing to make you feel safe in our restaurants and pubs.