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COVID-19 Safe House Policy
Tilley & Wills Group

Stage 3 – Re-opening from 1st June 2020

As a group, Tilley & Wills are taking all possible measures to prevent the spread of COVID-19 and ensure that our patrons, staff and suppliers of Bistro Mosman, The Buena, Clovelly, Greenwood Hotel and Verandah Bar remain protected from the possible spread of COVID-19.

Tilley & Wills precautionary measures include:

• All FOH and BOH staff must complete the Australian Government Department of Health’s online training in infectious diseases

• Dedicated Sanitiser Sheriff and COVID Safety Officer allocated on all shifts

• Revised and regular training of best workplace practices, with implementation of additional COVID-19 Safe House policy

• Regular monitoring of Australian Government Department of Health regulations to ensure the latest advice is being adhered to.

Rigorous hygiene measures include:

• Sanitiser stations at entry and exit points, as well as throughout the venue

• Digital beverage and wine menus

• Removal of communal items such as straws, menu sleeves and cutlery

• Daily deep cleaning of venue

• Regular sanitisation of high touchpoint areas

• Commercial dish and glass washer sanitise cycle at 82-degree cycles.

Updated Venue Layout & Structure:

• Tables spaced minimum 1.5m apart

• Gaming patrons minimum 1.5m apart

• Compliance with restrictions on internal and external capacity, maintaining a ratio of no more than 1 person per 4 metres across the venue

• Social Distancing signage around all bar areas

• All guests must be seated, with no standing or mingling

• Table sizes are restricted to 20 people

• COVID-19 Safe House Policy and other health and hygiene information displayed throughout the venue

• Limited capacity in lifts (where applicable).

Updated Conditions of Entry:

• All patrons’, staff and suppliers’ details will be collected at entry, and kept for 28 days

• Patrons, staff and suppliers will be denied entry if showing signs or symptoms of COVID-19

• All patrons, staff and suppliers are encouraged to download the COVID-19 app.

We’d like to thank you for your continued support and compliance with our COVID-19 Safe House Policy. We look forward to welcoming you back to our restaurants and pubs.